Last updated: August 13, 2026
Thank you for shopping at Lullu Lab (operated by UAB Lullu Lab). This policy outlines our shipping procedures, delivery methods via Omniva, and estimated timelines for all orders delivered within Europe.
1. Order Processing Time
All orders are processed and packed at our fulfillment center in Lithuania within 1 to 2 business days (excluding weekends and public holidays in Lithuania) after receiving your order confirmation email.
- Once your order has been dispatched, you will receive an automated shipping confirmation email containing your Omniva tracking number.
2. Shipping Methods & Delivery Options
We partner with Omniva to provide fast and secure delivery options:
- Parcel Lockers (Paštomatai): Available for Lithuania, Latvia, and Estonia. You can select your preferred locker location during checkout.
- Courier Service: Home or office delivery directly to your door across Lithuania, the Baltics, and broader European destinations.
3. Shipping Rates & Estimated Delivery Times
Shipping costs are calculated automatically at checkout based on the destination country, package size/weight, and chosen delivery method.
| Destination | Delivery Method | Estimated Delivery Time |
| Lithuania | Omniva Parcel Locker / Courier | 1 – 2 business days |
| Latvia & Estonia | Omniva Parcel Locker / Courier | 2 – 3 business days |
| Rest of Europe (EU) | Omniva / Postal Courier Network | 4 – 8 business days |
(Note: Delivery times are estimates provided by Omniva. Deliveries to island regions or remote areas may take slightly longer.)
4. Customs & Taxes (EU Shipping)
Because UAB Lullu Lab is established in Lithuania (EU), there are no customs duties or import taxes for orders shipped within the European Union.
- The price shown at checkout includes the applicable Value Added Tax (VAT) for your country.
5. Order Tracking
You can track your parcel’s real-time progress on the official Omniva Tracking Portal using the tracking code sent to your email:
Please allow up to 24 hours after dispatch for tracking data to update in the system.
6. Unclaimed Packages & Incorrect Addresses
- Parcel Locker Pick-up Limits: Packages delivered to Omniva parcel lockers are stored for 7 calendar days. You will receive an SMS and/or email from Omniva with a unique door code upon arrival.
- Returned Packages: If a parcel is returned to us because it was not picked up within 7 days, or because an incorrect address/phone number was provided at checkout, the customer will be responsible for re-shipping fees.
7. Damaged Packages or Delivery Issues
- Damaged En Route: If your package or locker box shows visible physical damage upon arrival, please take photos before opening it and contact us immediately at [email protected].
- Missing Items / Non-Delivery: If your tracking status has not updated for over 5 business days, please notify us so we can initiate an official inquiry with Omniva.
8. Contact Us
If you have any questions regarding your shipment, please contact our support team:
- Company Name: UAB Lullu Lab
- Company Code (Įmonės kodas): 307506423
- VAT Number (PVM kodas): LT100019637519
- Email: [email protected]
- Phone: +37060158895
- Customer Support: Monday – Friday, 09:00 – 17:00 (EET)